Community Feedback & Complaints Form

Standing feedback channel for programme communities — feedback type, details, sensitivity flag and referral routing, usable at help desks or by roving staff.

CuratedSatisfaction SurveyOther Services (except Public Administration)4 sections · 16 fields

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Community Feedback & Complaints Form

Standing feedback channel for programme communities — feedback type, details, sensitivity flag and referral routing, usable at help desks or by roving staff.

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About this template

Community Feedback & Complaints Form is a curated field-research template designed with East African NGOs, research organisations and SMEs in mind. Use it to log community feedback and complaints so nothing gets lost or ignored.

It ships with 4 sections and 16 field-tested questions — every field, the accent colour and the cover image are fully editable in the builder, and it works offline on the mobile app for enumerators in the field.

Good for

Help-desk / feedback-desk logging
CFM (complaints & feedback mechanism) intake
Hotline call logging

Useful for research like

Accountability-to-affected-people systems
Complaint-trend analysis
Programme adaptation loops

What’s inside

Visit details — 3 questions
Feedback source — 5 questions
Feedback details — 4 questions
Response & routing — 4 questions

Adapt the option lists (currencies, sites, crops, programmes) to your own context before publishing.

Every question is fully editable — use it as a starting point and tailor it to your needs.