Customer Journey — Utilities

Customer Journey template for the Utilities sector. Ready to customise — edit fields, branding and the cover image.

Customer JourneyUtilities5 sections · 15 fields

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Customer Journey — Utilities

Customer Journey template for the Utilities sector. Ready to customise — edit fields, branding and the cover image.

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About this template

Customer Journey — Utilities is a Customer Journey template tailored for the Utilities sector. Use it to map the experience across each stage of a journey.

It comes with 5 sections and 15 ready-made questions — every field, the accent colour and the cover image are fully editable in the builder.

Good for

Find friction along the journey
Compare stage-by-stage experience
Prioritise experience improvements

Useful for research like

Journey & experience mapping
Touchpoint analysis

What’s inside

About you — 4 questions
Journey stages — 4 questions
Friction & delight — 2 questions
Context — 4 questions
Final comments — 1 question

Start from this template and customise it to your utilities programme before publishing.

Every question is fully editable — use it as a starting point and tailor it to your needs.